Privacy Policy for SkyHarbour AirVentures
At SkyHarbour AirVentures, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our online platform and use our services, including international and domestic flight bookings, customized travel itineraries, visa assistance, travel insurance, guided tour packages, luxury travel arrangements, corporate travel management, group bookings, and last-minute deals.
1. Information We Collect
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, when you participate in activities on our online platform, or otherwise when you contact us.
- Personal Identification Information: This includes names, addresses, passport details, visa information, email addresses, phone numbers, and dates of birth.
- Payment Information: Such as credit/debit card numbers and billing addresses for service purchases.
- Travel Preferences: Including accommodation preferences, dietary restrictions, special needs requests, and other information relevant to your travel arrangements.
- Communication Data: Any information you provide when communicating with us via phone, email, or online forms.
- Usage Data: Information about how you access and use our online platform, including IP addresses, browser types, operating systems, referring URLs, access times, and pages viewed, collected automatically through cookies and similar technologies.
2. How We Use Your Information
We use the information we collect to provide, maintain, and improve our services, as well as to communicate with you. Specifically, we use your information for:
- Service Provision: To process your flight bookings, create customized itineraries, facilitate visa applications, arrange travel insurance, and organize guided tours.
- Communication: To send you booking confirmations, updates, essential travel information, and respond to your inquiries.
- Personalization: To tailor our services and offers to your preferences and provide a more personalized experience.
- Marketing: With your consent, to send you promotional materials about our new services, special offers, and last-minute deals. You can opt-out of these communications at any time.
- Safety and Security: To protect our online platform, prevent fraud, and ensure the security of our services and your data.
- Analytics and Improvement: To understand how our services are used, conduct research, and analyze trends to improve our offerings and online platform performance.
3. Disclosure of Your Information
We may share your information with third parties only in the following circumstances:
- Service Providers: With airlines, hotels, tour operators, visa processing centers, and insurance companies to fulfill your travel arrangements. These third parties are obligated to protect your information and use it only for the purposes for which it was provided.
- Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.
4. Data Security
We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
5. Data Retention
We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
6. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal information:
- Right to Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the contact details provided below.
7. Cookies and Other Tracking Technologies
We may use cookies and similar tracking technologies to collect and store your information. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our online platform may become inaccessible or not function properly.
8. Third-Party Websites
Our online platform may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policies of every site you visit.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
10. Contact Us
If you have any questions about this Privacy Policy, your personal data, or our data practices, please contact us:
SkyHarbour AirVentures
2847 Flinders Street, Suite 120
Melbourne, VIC, 3000
Australia